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Comtrend > Support

Support

  • GDPR Announcement

    On May 25, 2018 the EU General Data Protection Regulation (GDPR) will enter into force. In compliance with these new regulations, Comtrend would like to restate our commitment to your data privacy and security.


    Product Security

    Comtrend considers your network security paramount. Should you identify a vulnerability, please visit our Product Security Incident Response Team page. In the meantime please be vigilant in protecting your network.


    Product Compliance Documentation

    To access Statement of Compliance documentation, please click on the following link : SoC Documentation


    Product Information

    We want to help. Below are many ways to get in touch with us. If you need product documentation, quick-install guides, or a software download, try using our Search. For example, you can enter “NL-3120” or just “3120”:



    Contact Us

    Comtrend’s technical support varies by customer. Please contact us by one of the methods below.  Please note, Gateway products are sold to Service Providers, who receive direct support on these products. We are unable to provide assistance to customers of Service Providers, who securely configure Gateway products to access their networks. Therefore, all residential requests for support on Gateway products will be referred to the ISP providing Internet Service.

    Phone
    886-2-2999-8261
    Fax
    886-2-2999-8497

    Email
    Sales Support:
    ACS (Management System):

    How Can We Help?