Support

  • We want to help. Below are many ways to get in touch with us. If you need product documentation, quick-install guides, or a software download, try using our Search. For example, you can enter “NL-3120” or just “3120”:

    Comtrend’s technical support varies by customer. Please contact us by one of the methods below.  Please note, Gateway products are sold to Service Providers, who receive direct support on these products. We are unable to provide assistance to customers of Service Providers, who securely configure Gateway products to access their networks. Therefore, all residential requests for support on Gateway products will be referred to the ISP providing Internet Service.  

    Phone
    886-2-2999-8261
    Fax
    886-2-2999-8497

    Email
    Sales Support:
    ACS (Management System):

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